Cloopen is the first and the largest cloud communications platform and service provider in China. Providing cloud based communication solutions and networking services, including application programming interface (API) functionality such as voice-text inter conversion, interactive voice response (IVR), and SMS, and an integrated software development kit (SDK) for developers.
Through packaging professional communications capabilities as API access and SDK, Cloopen has dramatically lowered communications services’ user thresholds for businesses and developers. Over 20 professional communications capabilities can be used by apps, web clients and enterprise systems, including SMS/voice verification codes, voice notification intelligent interactive voice response, voice talkback/conferencing, video calls/ conferencing, etc. These capabilities can increase development and usage rates to quickly implement the five main functions of SMS/intelligent calling, telephone calls, mobile instant messaging, and meetings.
By using the Cloopen platform, Tujia provides multi-channel customer service and a one-stop solution, which includes voice customer services, WeChat customer services, website on-line customer services, and enterprise app customer service. The work done with regard to every customer services increased the efficiency of their operations by 60%.
Cloopen provides organisations with complete cloud communications solutions empowering messaging, voice, and video communications.
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