Who we are
Relay is an intelligent platform for technology support and customer service that enables you to deliver simple, predictive, and personal experiences at scale.
Relay is powered by the Relay Technology Index, the most comprehensive global index of business technology currently available.
The Relay Technology Index combines a universal technology dictionary with curated knowledge and insights from millions of support interactions.
Relay uses artificial intelligence and bots to distill and deliver this knowledge in concise and digestible conversational responses to your agents or directly to your customers across the communication channels they use every day.
More efficient agents: With a single Smart Inbox, an integrated knowledge base and seamless collaboration, your team is more efficient and can focus on helping customers instead of dealing with multiple and disconnected workflows.
Reduced call volume: Leverage more efficient support channels, cross-organisation ticket sharing, and FAQ automation to experience a drastic decrease in daily volume.
Better customer insights: Get more insight than ever before into what your customers and teams need. Use this data to continually enhance your service offering.
Happier customers: Faster responses, consistent quality, and flexible communication channels lead to a better support experience and higher customer satisfaction.
What people are saying?
Our success lies in providing world class service to our customers. The knowledge base and self-service options allow us to take our support to the next level.
How does our solution work?
Relay brings all your customer conversations into one place, automates the common questions and empowers your agents with knowledge and collaboration tools to solve complex issues quickly. Relay uses modern technologies such as machine learning and conversational automation to create more efficient agents and better support experiences for your customers.
Telstra Ventures invests in market leading, high growth technology companies with exceptional products and leaders.